GRS are working closely with an international Voice and SMS carrier who are currently seeking to recruit an Engineer for their Nicosia team. A vital role responsible for ensuring the smooth operation of the company's global network infrastructure. This role involves 24/7 network monitoring, utilizing a ticketing system for incident management, proactive issue resolution, documentation of processes and incidents, and expertise in networking, VoIP, and SMS. If you hold the relevant experience and are ready for the next step in your career, send us your CV today!
MAIN DUTIES AND RESPONSIBILITIES
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Continuously monitor international voice, SMS, VSAT, TDM, and VoIP links to maintain network availability and performance.
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Respond to network incidents, alarms, and outages according to established procedures and protocols.
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Ensure timely response to incidents, document resolution steps, and escalate issues as necessary.
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Take proactive measures to address network anomalies and performance issues.
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Implement preventive actions to reduce incidents and enhance network reliability.
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Maintain comprehensive documentation of network configurations, procedures, and incident reports.
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Update network diagrams and documentation to reflect changes and improvements.
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Leverage knowledge in networking, VoIP, and SMS to enhance the monitoring and management of network services.
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Troubleshoot and analyze network issues, taking traces for SIP, SS7, and SMS flows.
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Monitoring Network Equipment and Assets:
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Oversee interconnections with customers, ensuring efficient voice and SMS traffic exchange.
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Analyze network traffic patterns, volume, and quality to ensure optimal service delivery.
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Proactively detect and investigate irregularities or anomalies in voice and SMS traffic.
CANDIDATE PROFILE
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Capable of working in a 24/7 environment with a flexible schedule.
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Knowledge of VoIP and SMS technologies
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Experience with ticketing systems
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Relevant certifications, such as Cisco CCNA or CCNP, are a plus.
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Effective communication for incident reporting, coordination with team members, and providing updates.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
