GRS Recruitment are working in partnership with an established international telecommunications provider offering connectivity and infrastructure solutions across Europe and Asia. Our client is currently seeking to recruit a NOC Shift Engineer for their Limassol office. The successful candidate will join a dynamic and fast-paced environment, providing technical support, monitoring network operations, and resolving service incidents. If you are a technically proficient professional with strong troubleshooting skills and fluency in Russian and English, we’d love to hear from you.
MAIN DUTIES AND RESPONSIBILITIES
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Monitor the telecommunications network and ensure seamless operation in accordance with scheduled loads.
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Receive, log, and manage incoming user requests related to technical services.
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Provide first-line support and technical consultation to users with professionalism and urgency.
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Troubleshoot incidents and service disruptions efficiently and effectively.
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Communicate with users regarding incident status and resolution timelines.
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Coordinate with internal departments and external partners to resolve technical issues.
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Deliver comprehensive end-to-end support with a strong focus on user satisfaction.
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Work on complex technical cases in collaboration with relevant technical teams.
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Maintain a high standard of service and ensure issues are followed through to resolution.
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Perform ad hoc tasks assigned by the management team.
CANDIDATE PROFILE
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Vocational or higher education in Telecommunications or a related technical discipline.
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Fluency in Russian and professional working proficiency in English (B2+).
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Strong knowledge of PC operations and general technical support tools.
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Good understanding of data transmission networks, IPv4/IPv6, and last-mile connectivity.
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Previous experience in a Helpdesk or Service Desk environment.
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High level of stress tolerance and ability to remain calm under pressure.
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Clear, confident communication and interpersonal skills.
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Attention to detail, accuracy, and a structured approach to troubleshooting.
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Self-motivated with a strong sense of responsibility and problem-solving ability.
COMPANY BENEFITS
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Join an innovative and stable international tech company.
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Fixed work rotation: 2 days on / 2 days off, including rotating day and night shifts.
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Competitive and timely salary payments.
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Private medical insurance coverage.
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24 working days annual leave.
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Comfortable and modern office facilities.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ross Pitman ,ross@grsrecruitment.com quoting the above job reference or call +357 25 342 736 for further information.