GRS Recruitment is thrilled to offer an exciting opportunity for a Permanent NOC Support Engineer with a leading Telecommunications company in Nicosia. Join a dynamic team at an international voice and SMS carrier, playing a key role in maintaining global network infrastructure. This junior position involves 24/7 network monitoring, incident management, proactive issue resolution, and expertise in networking, VoIP, and SMS. Candidates should thrive in a 24/7 environment, work well under pressure, and collaborate effectively. Relevant certifications are a plus but not essential.
MAIN DUTIES AND RESPONSIBILITIES
- Continuously monitor international voice, SMS, VSAT, TDM, and VoIP links to maintain network availability and performance.
- Respond to network incidents, alarms, and outages according to established procedures and protocols.
- Utilize a ticketing system to log and track network incidents and service requests.
- Ensure timely response to incidents, document resolution steps, and escalate issues as necessary.
- Take proactive measures to address network anomalies and performance issues.
- Implement preventive actions to reduce incidents and enhance network reliability.
- Maintain comprehensive documentation of network configurations, procedures, and incident reports.
- Update network diagrams and documentation to reflect changes and improvements.
- Network Expertise:
- Leverage knowledge in networking, VoIP, and SMS to enhance the monitoring and management of network services.
- Troubleshoot and analyze network issues, taking traces for SIP, SS7, and SMS flows.
- Analyze network traffic patterns, volume, and quality to ensure optimal service delivery.
- Proactively detect and investigate irregularities or anomalies in voice and SMS traffic.
- Monitoring Network Equipment and Assets:
- Monitor the status and performance of network equipment and assets, ensuring their optimal functionality.
- Oversee interconnections with customers, ensuring efficient voice and SMS traffic exchange.
- Traffic Analysis:
- Analyze network traffic patterns, volume, and quality to ensure optimal service delivery.
- Proactively detect and investigate irregularities or anomalies in voice and SMS traffic.
- Capable of working in a 24/7 environment with a flexible schedule.
- Collaborate effectively with team members, working under pressure when necessary to resolve network incidents and deliver continuous service.
CANDIDATE PROFILE
- A degree in a relevant field is a plus but not mandatory.
- While experience is a plus, this is a junior position, and candidates with limited experience are encouraged to apply.
- Familiarity with networking concepts and protocols.
- Knowledge of VoIP and SMS technologies.
- Experience with ticketing systems for incident tracking and management is a plus but not mandatory.
- Strong analytical and problem-solving skills to troubleshoot network issues and analyze traces.
- Excellent documentation skills to maintain records of incidents and processes.
- Effective communication for incident reporting, coordination with team members, and providing updates.
- Willingness to take proactive steps to improve network performance and reliability.
- Capable of working in a 24/7 environment with a flexible schedule.
- Relevant certifications, such as Cisco CCNA or CCNP, are a plus.
COMPANY BENEFITS
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Competitive salary and benefits package.
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Opportunity to work in a dynamic and supportive team environment.
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Professional development and training opportunities.
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Flexible working hours.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.