Technical System Specialist

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icon IT/Telecoms



A leading IT Solutions firm is searching for a Technical System Specialist to join their team in Malta. You will professionally communicate with clients to provide prompt and accurate feedback with the aim of tracking issues through to resolution within agreed time limits. The ideal candidate will have experience in Microsoft 365, VMWare and have a clean driving license. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this Malta based Technical System Specialist role.
  • You will be responsible for expertly researching and identifying solutions to a wide range of systems-related issues.
  • Handle all customer issues using Raseaticket to provide operational support and prompt responses to inquiries and incidents, while keeping within the parameters of customer SLA’s. Maintain the ability to manage and prioritize multiple issues simultaneously.
  • Engage with customers through targeted questioning to comprehend the root cause of issues and solve such issues in a timely manner.
  • Implement, monitor, and enhance processes, procedures, and activities for optimal availability and support within client environments.
  • Conduct change management according to established processes.
  • Perform advanced troubleshooting and fault diagnosis, including root cause analysis. Ensure client IT systems are fully operational post-troubleshooting through diligent follow-ups.
  • Analyse vendor notifications and bugs with an analytical approach.
  • Accurately document task timings as well as maintain documentation for both internal and external projects and systems.
  • Enhance the customers experience through continuous improvement, including the acquisition of relevant certifications as required.
  • Familiar with the following systems, virtualized environments (mainly VMWare), TCP/IP concepts, Office 365, and VDI technologies. Holding a bachelor’s in an IT-related course is considered an asset.
  • Someone with sound knowledge in the following technologies – Microsoft 365, Windows Servers, Cisco Networking & security, as well as cloud environments. Certifications from Microsoft, Dell, Cisco or similar technologies are considered an asset.
  • Has 2-4 years of experience in a systems-oriented role.
  • A valid Driving B Licence.
  • Possesses the ability to give a professional approach towards customer relationships by responding to their requests in a timely and considerate manner.
  • Excellent problem-solving and communication skills, an individual that can communicate effectively, in both written and verbal English.
  • Experience with Windows Server implementation and support, including exposure or management of Active Directory and Azure AD.
  • Excellent career growth and training opportunities
  • A safe work from home environment when needed
  • A well-built team of like-minded individuals who form a cohesive and co-operative work environment
  • The chance to work with brand new products and be a part of their development, exposure, and growth
To apply for this position, please email your CV to Laura Constantinou, quoting the above job reference or call +356 2778 0664 for further information.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
Job Summary
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    17 July 2024
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  • 6737