GRS are working closely with a digital payment solutions provider who are currently seeking to recruit an Onboarding Officer for their Nicosia team. The Onboarding Officer will play a crucial role in welcoming new clients to our platform and ensuring a smooth transition during the initial setup phase. As the primary point of contact for new customers, the Onboarding Officer will be responsible for guiding clients through the onboarding process, addressing any inquiries or concerns, and providing exceptional customer service.
MAIN DUTIES AND RESPONSIBILITIES
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Manage the end-to-end onboarding process for new clients, including gathering necessary documentation and verifying information.
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Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
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Maintain accurate records of client interactions and onboarding progress in our CRM system.
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Communicate effectively with clients to explain our services, answer questions, and address any issues that arise during the onboarding process.
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Collaborate with internal teams, including Customer Support, and Technical Support, to coordinate efforts and streamline the onboarding experience.
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Proactively identify opportunities to improve the onboarding process and enhance the overall customer experience.
CANDIDATE PROFILE
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Proven experience in customer service, client onboarding, or a similar role, preferably in the financial or technology sector.
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Bachelor's degree.
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Strong communication skills, both verbal and written, with the ability to effectively engage with clients and internal stakeholders.
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Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
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Proficiency in using CRM systems and other relevant software tools.
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Knowledge of regulatory requirements related to payments and financial services is preferred.
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A customer-centric mindset with a passion for delivering exceptional service and building long-term relationships with clients.
COMPANY BENEFITS
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Competitive salary and benefits package
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Opportunities for career growth and advancement within a dynamic and rapidly expanding company
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Collaborative and supportive work environment
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Exposure to cutting-edge technologies and industry trends in the fintech sector
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.