A forward-thinking Venture Capital firm is expanding its operations into Cyprus, and they are partnering with GRS Recruitment to hire an Operations Coordinator for their Limassol based team. As part of their rapidly growing portfolio of companies, the successful candidate will play a crucial role in shaping the operational landscape of their diverse and innovative ventures. This position provides an excellent chance to work with cutting-edge FinTech businesses and contribute to their success in a dynamic and collaborative environment.
MAIN DUTIES AND RESPONSIBILITIES
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Providing exceptional customer support to both prospective and active clients through live chat and email, addressing a range of queries related to payments, systems, and general inquiries.
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Managing and processing manual payments, troubleshooting payment issues, and ensuring seamless transaction experiences.
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Handling FX requests efficiently, ensuring timely and accurate processing.
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Undertaking ad-hoc operational tasks, including creating and refining documentation and agreements.
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Proactively bringing forward ideas and suggestions to enhance operational processes across our portfolio of companies, ensuring continuous improvement and innovation.
CANDIDATE PROFILE
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A solid background in FinTech operations, particularly within an EMI or Payment Institution.
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Strong experience in dealing with B2B customers, and an understanding of the unique challenges they face.
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Proficiency in using systems like Intercom and Jira to manage tasks and client communications effectively.
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A proven ability to communicate clearly and professionally via chat and email, with exceptional client-facing skills.
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A high level of adaptability and the ability to swiftly manage a wide variety of tasks and responsibilities.
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An impeccable attention to detail, ensuring that nothing slips through the cracks.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.