Our esteemed client, a leading Payment Solutions company based in Limassol, GRS Recruitment seeking a dedicated Payments Customer Success Manager. We are looking for a results-driven Customer Success Manager to own and elevate the customer journey across the entire client lifecycle. The successful candidate will work closely with clients to maximize value, improve satisfaction, and drive long-term growth. This role combines relationship management, data analysis, product implementation, and commercial ownership to ensure our customers succeed. If you feel you have the necessary skills, please apply today for Limassol based role.
MAIN DUTIES AND RESPONSIBILITIES
- Manage and grow a portfolio of client accounts.
- Build strong relationships and act as a trusted advisor to customers.
- Analyze customer data to identify opportunities for improvement and growth.
- Lead product demos and guide customers on best practices.
- Oversee product implementation and ensure smooth client onboarding.
- Deliver training sessions to clients and empower them to fully utilize the platform.
- Identify and drive upsell opportunities within your portfolio.
- Improve onboarding processes and overall customer experience.
- Act as the bridge between clients and internal teams (Product, Sales, Support).
- Handle customer inquiries, issues, and escalations effectively.
- Drive retention and reduce churn.
- Support revenue growth through upsell and engagement initiatives.
- Ensure compliance with internal security and data policies.
- Maintain adherence to organizational security policies and procedures.
- Ensure proper handling of confidential and internal data.
CANDIDATE PROFILE
- 3+ years in Customer Success, Account Management, Support, or similar client-facing role.
- Fluent English (additional languages are a plus).
- Strong communication and interpersonal skills.
- Customer-first mindset with a problem-solving attitude.
- Ability to analyze data and translate insights into actions.
- Tech-savvy with the ability to quickly learn new tools.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.
