GRS are working with a well-established and rapidly growing iGaming platform provider who are looking for a Player Relationship Officer to join their dynamic team and help ensure players enjoy a safe and responsible gaming experience. You'll monitor accounts, engage with players via chat, email, and phone, and apply responsible gaming practices in line with regulations.
DUTIES AND RESPONSIBILITIES
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Applying responsible gaming procedures according to regulations
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Being vigilant while reviewing player accounts to ensure they are playing responsibly
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Applying RG regulations in a timely manner according to internal procedures
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Ensuring responsible gaming events are being handled
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Expand players' game play activity
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Proactively contact potential players
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Initiating players’ interaction over chat, e-mail and phone
CANDIDATE PROFILE
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Native English
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Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
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Gaming background will be considered as a big advantage
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Computer literate
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Self-motivated
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Communication and verbal skills
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European citizenship
COMPANY BENEFITS
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Saltyte, lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 734 for further information.