GRS Recruitment is excited to announce a new opportunity for a Products and Portal Admin with our esteemed client, a thriving Telecommunications company located in Larnaca. This is an excellent chance for an enthusiastic individual with a background in Telecommunications to join a small but dynamic team dedicated to delivering innovative solutions in the technology sector. If you feel you have the necessary skills, please apply today.
MAIN DUTIES AND RESPONSIBILTIES
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Oversee the management and maintenance of our clients’ Portal CRM system, ensuring optimal performance across the Admin Area, Client Area, and Website.
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Configure and update products, services, automation workflows, and billing settings within the CRM to support business operations.
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Maintain and ensure the accuracy, security, and integrity of customer data within the CRM system.
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Monitor system performance, identify and troubleshoot issues, and coordinate with the Web Development team to implement updates and improvements.
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Collaborate with Support, Sales, Web Development, and Customer Care teams to enhance customer interactions and streamline business workflows.
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Assist in diagnosing and resolving CRM-related client issues, ensuring a seamless user experience and efficient customer support.
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Customize and optimize CRM modules, order processing workflows, and automation processes to improve operational efficiency.
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Generate and analyse reports on customer behaviour, sales trends, and business performance to support data-driven decision-making.
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Ensure seamless integration between the Website and CRM system to enhance user experience and process automation.
CANDIDATE PROFILE
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Excellent knowledge of Greek and English (both verbal and written).
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Proven experience on managing and administering CRM platforms.
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Strong understanding of web hosting services.
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Excellent problem-solving and analytical skills.
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Ability to work independently and collaborate with cross-functional teams.
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Sound Communication Skills (both written and verbal).
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Ability to learn and retain information in a fast pace environment.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.