GRS Recruitment are seeking a structured and detail-oriented PSP Onboarding & Operations Specialist to support the onboarding, management, and performance monitoring of Payment Service Providers (PSPs). The role is heavily focused on coordinating PSP onboarding, maintaining strong partner relationships, and owning PSP-related data, reporting, and operational insights. This role suits someone who is organised, data-driven, and comfortable acting as the operational bridge between internal teams and external PSP partners. If you feel you have the necessary skills, please apply today for this Limassol role.
MAIN DUTIES AND RESPONSIBILITIES
PSP Onboarding
- Coordinate end-to-end onboarding of new PSPs, from initial setup through to go-live
- Collect, validate, and maintain onboarding documentation and configuration data
- Liaise with internal stakeholders (Compliance, Risk, Tech, Finance) to ensure onboarding requirements are met
- Track onboarding progress, dependencies, and timelines
PSP Relationship Management
- Act as the primary operational point of contact for assigned PSPs
- Maintain professional, structured relationships to ensure smooth ongoing operations
- Coordinate operational communications, issue follow-ups, and performance discussions
- Escalate risks or recurring issues where required
Data Management & Accuracy
- Own the accuracy and maintenance of PSP-related data across internal systems
- Ensure transaction, settlement, and configuration data is correctly recorded and updated
- Support internal teams by providing clean, reliable PSP data inputs
Reporting & Insights
- Prepare and maintain regular PSP reports (performance, volumes, onboarding status, trends)
- Produce ad-hoc reports for management and cross-functional teams
- Identify data inconsistencies, trends, or risks and flag them proactively
- Support data-driven decision making through clear, structured reporting
Operational Support
- Monitor PSP performance against agreed service levels
- Support issue tracking and follow-up in coordination with PSPs and internal teams
- Contribute to process documentation and continuous improvement initiatives
CANDIDATE PROFILE
- Experience in payments, PSP operations, fintech, or financial services
- Strong organisational and data management skills
- High attention to detail and accuracy
- Experience preparing operational or performance reports
- Clear, professional written and verbal communication skills
- Ability to manage multiple onboarding streams and reporting deadlines
- Direct experience onboarding PSPs or payment partners
- Familiarity with payment flows, acquiring, or alternative payment methods
- Strong Excel / reporting skills
- Experience working cross-functionally with Compliance, Finance, or Tech teams
SALARY AND BENEFITS
- €22,000 - €30,000 Gross Per Annum
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
George Zannides, george@grsrecruitment.com quoting the above job reference or call +357 25 342717for further information.