GRS Recruitment is excited to present a unique opportunity for a Quality Assurance Team Leader (Safer Gambling/AML Risk) at our esteemed client, a leading Gaming company based in Limassol. This role is perfect for professionals who are passionate about ensuring the highest standards of quality assurance within the gaming sector. In this role you will lead a dynamic team of seven Quality Assurance Officers and collaborate closely with the Senior Quality Assurance Officer to ensure system and operational excellence across multiple regulated markets. If you are a dedicated and skilled Quality Assurance professional with a passion for the gaming industry, we encourage you to apply for this exciting opportunity!
DUTIES AND RESPONSIBILITIES
-
Lead, mentor, and support the quality assurance team, fostering a culture of accountability and continuous improvement
-
Collaborate closely with the senior quality assurance officer to ensure smooth day-to-day operations
-
Oversee and enhance the quality assurance framework, identifying and implementing process improvements
-
Draft, update, and maintain quality assurance policies, operational guidance, and procedural documentation
-
Design and maintain Excel-based quality assurance tracking tools and reporting mechanisms to support quality control and compliance monitoring
-
Deliver training sessions to onboard and upskill quality assurance officers and the senior quality assurance officer.
-
Ensure ongoing compliance with internal standards and external regulatory requirements across multiple jurisdictions
-
Participate in internal and external audits, providing relevant documentation and supporting data as required
-
Report directly to the Safer Gambling and AML Risk Team Manager, supporting the team in delivering compliance-related objectives
-
Take ownership of compliance-related tasks and ensure adherence to applicable laws, regulations, and internal policies
-
Communicate effectively with cross-functional teams and escalate issues or risks as needed
CANDIDATE PROFILE
-
Strong leadership skills with experience in supervising or coordinating a team
-
Proven computer literacy, particularly in the Microsoft Office Suite, with advanced Excel skills (e.g., formulas, pivot tables, conditional formatting)
-
Excellent communication skills, both written and verbal
-
High level of attention to detail and accuracy in documentation and review tasks
-
A strong sense of responsibility and ownership over the team's performance and output
-
Demonstrated initiative and the ability to proactively identify areas for improvement and support
-
strategic decision-making
-
Fluent in English, with the ability to draft policies, procedures, and reports in a clear and professional manner
-
Prior experience in a compliance, auditing, or quality assurance environment is an asset, however, full training will be provided to the successful candidate to ensure confidence in the role
COMPANY BENEFITS
-
21 days holiday entitlement.
-
Possibilities to enrol in the Company's pension plan.
-
Options to enrol in the Company's medical insurance plan.
-
Excellent work environment.
-
Monthly incentive bonus.
-
Monetary vouchers on Birthdays and other special occasions.
-
Fully equipped kitchen and in-house entertaining space.
-
Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
-
A chance to advance professionally inside one of the world's largest iGaming organisations.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.