GRS are working in partnership with a growing forex broker who are searching for an experienced and customer focused Retention Officer to join the team. For this position, we're seeking someone who prioritizes building strong client relationships and can speak passionately and convincingly about our client's products. If this sounds like the role you have been looking for, please see the full job listing below or reach out to Hayley Buckle at GRS Recruitment for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Build solid relationships with existing clients
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Increase the number of deposits
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Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
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Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
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Communicate marketing promotions to clients
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Meet personal and team targets
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Promote company’s brand
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Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
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Execution of Retention Strategy
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Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
CANDIDATE PROFILE
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Solid experience in a FX Retention role
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Result oriented and self-motivated person
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Dynamic, innovative and target driven
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Open-minded and flexible
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Team player
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Professional communication skills
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Strong networking capability
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Ability to work on own initiative, expand business
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.