GRS Recruitment is excited to announce a fantastic opportunity for a Retention Agent to join a dynamic Forex Trading company located in the vibrant city of Limassol. Our client, a private company with a focused team of employees, and is committed to excellence in the Forex and Fintech sectors. Your primary responsibility is to cultivate and maintain relationships with existing customers to increase customer loyalty, minimize churn, and maximize revenue for the organization. You will be part of a dedicated team focused on retaining customers and ensuring their satisfaction with the company’s products and services. Your role will involve proactively engaging with customers, understanding their needs, and addressing their business relationships with the company.
DUTIES AND RESPONSIBILITIES
-
Customer Relationship Management
-
Retention Strategy Execution
-
Customer Needs Assessment
-
Issue Resolution
-
Customer Feedback Analysis
-
Customer Retention Metrics Tracking
-
Product Knowledge and Training
CANDIDATE PROFILE
-
High school diploma or equivalent; a bachelor’s degree in a relevant filed is a plus.
-
Experience in customer service, account management, or sales role, focused on customer service retention.
-
Excellent interpersonal and communication skills, both verbal and written.
-
Strong problem solving and conflict resolution abilities.
-
Ability to empathize with customers, understand their perspectives, and provide effective solutions.
-
Proficiency in using customer relationship management (CRM) software and other relevant tools.
-
Analytical mindset with the ability to interpret customer data and draw actionable insights.
-
Self-motivated/target-driven, with the ability to work effectively both independently and as part of a team.
-
Adaptability to handle diverse customer personalities and situations.
-
Knowledge of the industry and market trends affecting customer retention.
COMPANY BENEFITS
-
We offer an attractive remuneration package based on qualifications and experience.
-
Professional Growth Opportunities.
-
Cross-functional Collaboration.
-
Mentoring and open forum for career enhancement
-
Dynamic, Multinational and Multicultural Environment
-
Provident Fund after 1 year.
-
Medical Coverage after 1 year.
-
Daily Lunch Allowance.
-
Snacks, Fresh Fruit, and Beverages.
-
Work-Life Balance.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Saltyte at lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
