GRS Recruitment are excited to announce a fantastic opportunity for a Retention Agent to join a dynamic Cryptocurrency company based in Limassol. An exciting opportunity has arisen to become part of a new Crypto Trading brand that is expanding within a larger financial group in Limassol. This role offers a unique chance to contribute to the growth of a burgeoning brand in a thriving financial hub. Experience with proved client relationships will be valued. This is an excellent chance to be part of a small, innovative team that is making strides in the blockchain industry. Our client is looking for someone who is driven and has a passion for crypto, alongside a strong sales or business development background. If you are passionate about cryptocurrency and have the relevant experience, we encourage you to apply for this exciting opportunity to make a difference in a rapidly evolving sector!
DUTIES AND RESPONSIBILITIES
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Client Relationship Management: Serve as the primary point of contact for both new and existing clients, fostering strong, long-term relationships to enhance client retention.
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Market Analysis Support: Assist clients by providing insightful market trends and information, helping them make informed trading decisions.
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Platform Training: Conduct personalized training sessions for clients, ensuring they are proficient in using the company's trading platforms and tools effectively.
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Issue Resolution: Address and resolve client inquiries and concerns promptly, ensuring a high level of customer satisfaction.
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Feedback Loop: Gather and analyze client feedback to identify areas for improvement and contribute to the enhancement of services.
CANDIDATE PROFILE
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Experience: Proven experience in customer service, account management, or sales, preferably within the forex or financial services industry.
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Language Skills: Fluency in English is essential; proficiency in additional language is a significant advantage.
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Communication Skills: Exceptional verbal and written communication abilities, with a client-centric approach.
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Motivation: Self-driven and target-oriented, with a passion for delivering outstanding client service.
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Adaptability: Ability to thrive in a dynamic and fast-paced environment, embracing change and innovation.
COMPANY BENEFITS
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Opportunity to work in a cutting-edge industry.
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A collaborative and dynamic work environment.
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Potential for personal and professional growth within the company.
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A friendly and supportive team culture.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.