GRS Recruitment is excited to announce an outstanding opportunity for a Permanent Retention Manager to join a dynamic Gaming company based in the vibrant location of Malta. Our client is dedicated to providing engaging experiences for players and is looking for a professional who can enhance customer retention and drive business growth within the competitive gaming landscape.
DUTIES AND RESPONSIBILITIES
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Plan and execute retention strategies that will motivate and encourage the players to stay, play and pay based on KPI metrics and targets, as well as stakeholder requirements.
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Execute retention and monetization campaigns through various channels (email/push notifications/banners/pop-ups), platforms (web, mobile, and apps), and tools (in-house and 3rd party).
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Manage the day-to-day operation of our different retention activities to create a successful customer experience.
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Monitor and analyze all activities and their main KPIs.
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Conceive and coordinate all aspects of engaging and user-centric campaigns.
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Lead cross-projects involving design, content, product and R&D teams.
CANDIDATE PROFILE
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Experience in a CRM/online marketing position focused on customer retention
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Familiarity with CRM tools/methods (Optimove experience is a big plus)
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Strong computer skills, and the ability to operate multiple applications and platforms simultaneously
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Excellent communication skills
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Strong attention to detail
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Ability to oversee long-term, cross-team projects
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Creative thinker capable of translating retention targets into strong campaign concepts
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Great with numbers and data analysis; strong Excel proficiency
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Fluency in English (written and spoken)
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Experience with project management platforms (especially Jira and Airtable)
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Design abilities (especially in Figma)
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Content/copywriting background
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Familiarity with HTML/CSS
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Knowledge of APIs
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Ability to read and understand technical documentation
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Experience in automating workflows
COMPANY BENEFITS
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Competitive salary and performance-based bonuses.
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Comprehensive health insurance package.
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Opportunity for professional development and career advancement.
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Flexible working arrangements.
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A collaborative and innovative work environment.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are a motivated individual with a passion for the gaming industry and a strong background in sales, we encourage you to apply for this exciting Retention Manager position. Join our client in Malta and make a significant impact on their customer retention strategy!