Our client is a well-established, trusted and fully regulated forex trading broker. They are seeking to recruit a Retention Officer (Portuguese Speaker) to join their team in Limassol. The successful candidate must have at previous experience in a similar role. If you are ready for the next step in your career and are looking to work within a dynamic, professional, and multicultural environment, send us your CV today for this Limassol based Retention Officer role!
MAIN DUTIES AND RESPONSIBILITIES
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Developing and managing ongoing private client relationships.
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Generating trading clients from new leads.
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Providing professional guidance and the highest level of service to existing and new clients.
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Delivering excellent and proactive client service, addressing customer needs and trading-related queries promptly.
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Explaining payment process mechanisms to clients.
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Keeping clients informed with ongoing updates on market developments.
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Ensuring customer satisfaction through clear and professional communication.
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Assisting clients with deposits and withdrawals.
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Adhering to company policies, procedures, and compliance obligations
CANDIDATE PROFILE
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Previous experience in client retention in Forex/Fintech.
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Fluent in Portuguese and professional in English languages.
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Proficiency in computer skills.
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Familiarity with various trading platforms and tools.
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Strong interpersonal skills and the ability to collaborate effectively with colleagues.
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Ambition, passion, and self-motivation, with a focus on achieving sales goals.
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Confidence and a drive for success.
COMPANY BENEFITS
- Medical insurance after probation period
- Competitive remuneration package including commission
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
