A service provider to the Financial Services sector supporting large and medium-sized enterprises, start-ups, small businesses, and technology innovators, are working with GRS to recruit a Risk Officer to join their Limassol based team. The successful candidate will have previous experience in chargeback risk management. This would be a great career move in joining a company who strive to ensure a competitive advantage through a full suite of professional and progressive solutions. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for the Limassol based Risk Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Prepare and submit Risk letters in response to chargebacks and pre-chargebacks, ensuring all necessary documentation and evidence are included to support the Risk process.
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Conduct daily pre-chargeback checks to identify and address potential chargeback risks before they escalate. Review and monitor transactions for any signs of suspicious activity.
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Maintain accurate and up-to-date records of chargebacks and risk refunds in both the CRM system and Excel files. Ensure that all information is properly documented and readily available for analysis and reporting.
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Monitor and track fraud ratios on an ongoing basis. Immediately alert the team if there is a significant spike or increase in fraudulent activities and collaborate to investigate and resolve the issue.
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Track and analyze key risk metrics and risk indicators (KRIs) to identify emerging threats. Provide early warning signals to mitigate potential risks to the business.
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Track and investigate chargeback and fraud-related incidents to determine their root causes. Work with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.
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Stay updated on changes in industry regulations, chargeback policies, and best practices in risk management. Ensure that all chargeback and fraud prevention activities comply with relevant laws and regulations.
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Provide regular reports on chargeback trends, fraud activity, and risk metrics. Collaborate with cross-functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies.
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Proactively identify opportunities to improve chargeback management processes. Contribute to the development and implementation of best practices to reduce chargebacks and minimize financial losses.
CANDIDATE PROFILE
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Proven experience in chargeback Risk management, fraud prevention, or risk management.
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Experience with chargeback management or risk management tools.
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Familiarity with the financial services, e-commerce, or payment processing industries.
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Understanding of regulatory requirements for chargebacks and fraud management.
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Strong knowledge of chargeback processes, including Risk letter preparation and resolution.
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Experience with CRM systems, Excel (advanced functions such as pivot tables, VLOOKUP), and data management.
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Excellent analytical skills with the ability to track, monitor, and interpret risk metrics and key indicators.
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Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
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Knowledge of fraud detection methods and chargeback prevention strategies.
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Excellent communication skills, with the ability to collaborate effectively with internal teams and external stakeholders.
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Ability to stay informed of regulatory changes and industry best practices.
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Ability to work weekends on rotation.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
