Russian Speaking Payment Analyst

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GRS Recruitment is working in partnership with a forward-thinking fintech company at the forefront of innovation in the industry. For this new and growing company, we are seeking a detail-oriented and proactive Russian Speaking Payment Analyst to join their team.  If you possess the required skills and experience, an attractive for this Russian Speaking Payment Analyst role.
Customer Claims Resolution:
  • Address and investigate customer claims received from the support team.
  • Conduct in-depth analysis of lost transactions, unexpected deductions, and double charges.
  • Initiate refunds when necessary to ensure customer satisfaction.
Transaction History Analysis:
  • Analyze customer transaction histories to extract decline reasons and financial patterns.
  • Implement preventive measures to mitigate further declines for specific cards or customers.
Traffic Analysis and Partner KPIs:
  • Perform daily traffic analysis to track partner key performance indicators (KPIs).
  • Monitor transaction volumes, approval rates, and sort errors to enhance channel efficiency.
Communication with PSPs:
  • Liaise with Payment Service Providers (PSPs) regarding metrics, ad-hoc issues, and customer claims resolution.
  • Ensure effective communication for swift issue resolution and continuous improvement.
Chargeback Support:
  • Provide support for incoming chargebacks.
  • Collaborate with the support team to collect KYC and relevant documents to fulfil chargeback requirements.
  • Proven experience in a similar role within a fintech or online gambling environment.
  • Strong analytical skills with the ability to extract meaningful insights from transaction data.
  • Familiarity with payment processing, chargebacks, and KYC procedures.
  • Excellent communication skills to interact with internal teams and external partners effectively.
  • Good knowledge of verbal/written English, Russian language.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    13 May 2024
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  • 7400