Over 15 years of combined experience in the online brokerage industry, our client integrates business and technology to help companies reimagine their operations through a creative business framework, are currently seeking to recruit a Sales and Retention Manager for their newly established team in Limassol. For more information about this excellent opportunity, please contact Hayley Buckle at GRS Recruitment.
MAIN DUTIES AND RESPONSIBILTIES
- Retaining and developing existing retail and professional client base.
- Building and maintaining strong long-term relationships with prospective and existing clients.
- Serving as the primary point of contact for your clients, addressing client inquiries and resolving issues efficiently.
- Providing client training where necessary.
- Meeting monthly individual and team goals.
- Adhering to company policies and procedures and client communication guidelines.
- Staying up to date with market news and developments in the Forex industry.
- Maintaining a thorough understanding of the company’s products and services to effectively communicate their benefits to clients.
- Attending FX and CFD industry trade shows, expos and networking events to generate new business.
- Implementing strategies to increase sales, build strong client relationships, and ensure the company's long-term success in the B2C market.
- Analyzing FX and CFD industry news and market conditions to keep clients up to date.
- Maintaining up to date CRM records and files.
- Cross selling related services of our sister companies within the group (EMI, technology and Crypto).
- Performing any other related duties as requested by the Direct Supervisor or the Management.
CANDIDATE PROFILE
- Proven experience as a Sales, Retention or Account Manager in a similar B2C role.
- Strong FX and CFD industry knowledge.
- Fluent spoken and written English language skills.
- Other languages would be an advantage.
- Strong understanding of B2C retention and sales processes and strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple projects and priorities simultaneously.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
