A leading international marine insurance company backed by sound underwriting and strong reserves, are working with GRS to recruit a Service Desk Analyst, for their Limassol operation. Operating within a highly professional environment with a global presence, this organisation offers a collaborative and inclusive workplace culture where employees are encouraged to develop and thrive. This role is ideal for an IT professional with strong technical support skills and a customer-oriented mindset, looking to provide local and remote support while working closely with regional and head office teams. If you’re eager to progress your career in IT support within a respected international setting, we welcome your application.
MAIN DUTIES AND RESPONSIBILITIES
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The allocation, monitoring and supervision of claims work to ensure service levels are met, and that such work is carried out in accordance with the procedures, objectives, and ethos of the company.
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Deliver 1st and 2nd line technical support to Cyprus and Greece-based users via phone, email, and in person.
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Diagnose and resolve hardware, software, and network issues.
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Provide high-quality customer service and follow through on issue resolution.
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Coordinate daily task updates and handovers with the UK-based Service Desk team.
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Log and manage incidents and service requests through a ticketing system.
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Escalate more complex issues appropriately and in a timely manner.
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Maintain ownership of assigned tickets and ensure efficient resolution.
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Act as the local technical contact for third-party IT vendors.
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Perform regular operational tasks such as patching, system checks, and backups.
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Assist with software and hardware deployments and maintenance routines.
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Support the enforcement and update of internal IT procedures and best practices.
CANDIDATE PROFILE
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Experience with technical support, incident management, and troubleshooting.
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Strong knowledge of Windows 10/11 and Microsoft 365 environments.
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Hands-on experience with Active Directory and Azure AD.
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Solid understanding of IT infrastructure and networking concepts.
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Analytical and critical thinking skills to resolve technical issues.
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Excellent customer service, communication, and interpersonal skills.
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Fluency in English and Greek (spoken and written).
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Degree in Information Technology, Computer Science, or a related field.
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Relevant industry certifications (Microsoft, CompTIA, etc.).
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ITIL Foundation Certification (v3 or v4) or experience in ITIL-based environments.
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Experience with Intune deployments and Autopilot enrolment.
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Familiarity with Service Desk ticketing systems.
COMPANY BENEFITS
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Supportive, team-focused, and collaborative working environment.
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Clear development path and continuous learning opportunities.
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Access to sponsored training and professional development qualifications.
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Competitive salary and benefits including private healthcare and health subsidy.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.comross@grsrecruitment.com quoting the above job reference or call + 25342736 for further information.