Our esteemed client, a reputable call centre specialising in IT support solutions, is seeking a dedicated Tier 1 Customer Support professional to join their team in Limassol. This is a fantastic opportunity for someone with a background in IT support or helpdesk services to develop their career within a dynamic and growing private company. The successful candidate will be the first point of contact for the customer’s queries and technical issues.
DUTIES AND RESPONSIBILITIES
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Monitor, research and resolve Technical issues in a timely manner while efficiently responding to requests via ticketing system, Skype, email, Slack and phone
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Dispatch and coordinate with the company’s relevant departments to properly and effectively assist clients
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Gather the customer's information and determine the technical issue by analyzing the symptoms and figuring out the underlying problem while transferring comprehensive and intuitive steps to reproduce to the various support Tiers
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Keep up to date with our evolving technology and be proactive in resolving issues
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Take initiative in improving the team, improving the customer experience and your skill-set
CANDIDATE PROFILE
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Native English speaker level is a must
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1+ years’ experience in customer support with online B2B companies
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Strong communication skills
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Excellent computer skills; savvy with new CRM programs and MS Office (Excel)
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Excellent attention to detail; accurate and efficient with data entry
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Devoted to give excellent customer care
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Ability and eagerness to learn new systems, tools and processes
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Customer Support soft skills
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Prior experience working at a help desk and basic IT knowledge
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Ability for shift work
SALARY AND BENEFITS
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€24,000 - €36,000 Gross per annum
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
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Medical Insurance
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Parking
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Lunch and daily snacks
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Dynamic environment with opportunity for career development
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Great office location by the sea!
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 721 for further information.