GRS Recruitment is delighted to be recruiting on behalf our client in Limassol for a Native French-speaking VIP Account Manager to join their expanding team. This company is a leading iGaming entertainment company, home to more than 30 well-known brands With a strong focus on innovation, customer experience and responsible gaming this continues to play a key role in shaping the future of the iGaming industry. We are looking for a confident and customer-focused VIP Account Manager who enjoys building strong relationships and delivering a high level of personalised service. In this role, you will manage a portfolio of valued customers, support retention initiatives and ensure that VIP clients receive a fast, professional and engaging experience. If you are a native French speaker with strong customer relationship skills and enjoy working in a dynamic, fast-paced environment, this could be an excellent opportunity to take the next step in your career.
MAIN DUTIES AND RESPONSIBILTIES
- Build and maintain strong, long-term relationships with a portfolio of VIP customers.
- Communicate with customers proactively and provide a highly personalised service.
- Respond to customer enquiries quickly, accurately and professionally through the appropriate channels.
- Handle customer concerns and complaints, providing suitable solutions and following up to ensure successful resolution.
- Work towards individual and team performance targets, including relevant customer service and call-handling KPIs.
- Maintain accurate customer records and interactions within CRM systems.
- Follow established company procedures, communication guidelines and internal policies.
- Take a proactive approach to customer satisfaction and go the extra mile to deliver an excellent VIP experience.
- Promote and support the company's Safer Gaming philosophy.
- Keep up to date with relevant company procedures, regulatory requirements, licensing obligations and industry developments.
- Work closely with colleagues across the business to ensure a consistent and high-quality customer experience.
CANDIDATE PROFILE
- Native French speaker with excellent written and verbal communication skills.
- Previous experience in customer service, account management, relationship management or another customer-facing position.
- Experience working with VIP or high-value customers would be a strong advantage.
- Excellent telephone communication and active listening skills.
- A natural ability to build rapport and establish trusted relationships with different types of customers.
- Customer-focused, professional and solutions-oriented approach.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Comfortable working under pressure in a fast-paced environment.
- Good computer literacy and confidence working with different systems.
- Previous experience with CRM systems would be an advantage.
- Reliable, accountable and conscientious approach to work.
- Ability to work effectively as part of an international and multicultural team.
SALARY AND BENEFITS
- €20,000 - €26,400 Gross Per Annum.
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
- This is a fully onsite position operating on a rotating 4 days on / 2 days off schedule.
- You will work across the following rotating shifts:
- Shift 1: 9:30am – 6:00pm
- Shift 2: 1:30pm – 10:00pm
- Shift 3: 3:30pm – 12:00am
- Public holidays: Public holidays come with an additional day off.
- Monetary vouchers for birthdays and other special occasions.
- Option to enrol in the company's medical insurance plan.
- Option to enrol in the company's pension plan.
- Regular company events and activities, including monthly lunches, corporate gatherings and competitions.
- Intercompany football team and a range of other social activities.
- Casual dress code.
- The opportunity to build a long-term career within one of the world's largest iGaming organisations.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call 25342724 for further information.
