GRS Recruitment are looking for a proactive and relationship-driven Account Manager to join a growing payments company in Limassol. In this role, you will act as a trusted partner to our clients, ensuring they gain maximum value from our solutions while supporting long-term retention and revenue growth. You will work closely with clients to understand their business needs, identify expansion opportunities, and deliver tailored solutions within the fast-paced finance and payments environment. This is an excellent opportunity for someone who enjoys building relationships, solving problems, and contributing directly to commercial success.
DUTIES AND RESPONSIBILITIES
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Manage and grow a portfolio of client accounts, acting as their primary point of contact
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Build strong, long-term partnerships through proactive communication and strategic support
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Understand client objectives and recommend solutions that drive measurable value
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Ensure high levels of customer satisfaction through regular engagement and follow-ups
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Identify cross-sell and upsell opportunities aligned with client needs
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Support contract negotiations, renewals, and commercial discussions
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Contribute to revenue growth by strengthening client adoption and engagement
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Prepare account forecasts, reports, and performance insights for management
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Lead client onboarding, ensuring a smooth and positive start through training and guidance
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Respond promptly to client inquiries with clear and accurate information
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Collaborate with internal teams to ensure seamless service delivery
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Manage pricing updates, refunds, and contract adjustments with attention to detail
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Ensure compliance with contractual terms and relevant frameworks
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Maintain strong knowledge of industry trends within finance and payments
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Stay informed on company products and services to effectively advise clients
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Provide feedback from clients to support continuous improvement initiatives
CANDIDATE PROFILE
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Experience within the finance or payments industry (essential)
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2–3 years’ experience in Account Management, Client Success, or Customer Relationship roles
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Strong communication skills in English, with the ability to explain complex topics clearly
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Commercial mindset with strong problem-solving and relationship-building skills
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Degree in Business, Economics, or a related field (advantageous)
COMPANY BENEFITS
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Flexible hybrid working hours from 9-6 to support work-life balance
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25 days annual leave plus 5 days paid Sick Leave
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Corporate pension plan available after a 3-month probationary period
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Ongoing personal development and training opportunities
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Yearly performance-based bonus
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Monthly lunch contribution and complimentary breakfast on specific days
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Modern workplace located in the heart of Limassol
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Biannual team-building activities and seasonal corporate events
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Birthday gift to celebrate special days
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 724 for further information.