GRS Recruitment is working with a leading consulting, technology and outsourcing services firm serving global clients. The company are based in Limassol and are recruiting for a ‘Account Manager’ to join their dynamic team. The client are looking for a proactive and customer-focused ‘Account Manager’ to join their team. In this role, the successful candidate will be responsible for managing and nurturing relationships with existing customers. The successor will serve as their first point of contact, ensuring they receive exceptional service, guidance, and support for their needs.
MAIN DUTIES AND RESPONSIBILITIES
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Proactively identify opportunities for upselling and cross-selling relevant services or solutions.
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Collaborate with sales, consulting teams, and other departments to ensure seamless service delivery.
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Act as the primary contact for assigned customers, building and maintaining strong relationships.
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Understand customer needs and provide solutions that align with their business objectives.
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Keep track of customer feedback and work on continuous improvement strategies.
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Prepare and present reports on account status, performance, and opportunities for growth.
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Ensure customer satisfaction by addressing inquiries, troubleshooting issues, and coordinating with internal teams.
CANDIDATE PROFILE
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At least 5 years of experience in account management, customer success, or sales roles.
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Experience in ERP, CRM, HR, Analytics or other business software is a plus.
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Strong communication and interpersonal skills with a customer-first mindset.
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Ability to problem-solve and think critically in a fast-paced environment.
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Proficiency in CRM applications and Microsoft Office Suite.
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Excellent organizational skills and ability to manage multiple accounts.
COMPANY BENEFITS
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13th Salary
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Provident Fund & Medical Fund
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Performance Bonus Scheme
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Hybrid Working Model for a balanced work-life experience
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Half Day Fridays to kickstart your weekend early
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Learning opportunities from top industry experts
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Competitive remuneration package
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A fun, entrepreneurial, and creative environment
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 721 for further information.