GRS Recruitment is excited to announce an opening for a Permanent Assistant Manager Global Assistance Services & Occupational Health for a leading Pharmaceutical company located in Malta. You will report to the Head of Global Assistance & Occupational Health and ensure that business operations run smoothly and in accordance with Standard Operating Procedures. The ideal candidate will have at least 3 years' experience in a similar management position, ideally from medical or insurance. You must have experience in a 24/7 team. If you are interested in this Malta based role, please send your CV to michellec@grsrecruitment.com
DUTIES AND RESPONSIBILITIES
- Organising team schedules, with the assistance of the Supervisors/Team Leaders
- Handling staff issues and authorising vacation annual and sick leave
- Assisting in the interviewing, hiring and training of new employees
- Inputting into the evaluation of employee performance
- Ensuring fit for purpose new hire as well as refresher training is provided, offering guidance as needed
- Assisting in the management of various department-specific initiatives to ensure that these are completed within the scope, time and budget
- Filling in for absent employees and assisting teams as needed to successfully complete projects
- Ensuring that employees follow company policies, as well as health and safety regulations
- Ensuring a high and consistent standard of customer service
- Assisting in the marketing and training efforts of the company by overseeing translation needs related to various promotions
- Acquiring, maintaining and applying knowledge of emerging and consistent trends to aid the departmental goal of continuous improvement
- Any other duties as may be required.
CANDIDATE PROFILE
- Excellent listening skills to effectively lead a team and deal with client grievances
- An empathetic and understanding nature in order to support and guide team members
- Strong leadership and decision-making skills to always ensure that business operations function optimally
- Good customer service skills to ensure that clients are retained and are receiving the best-in-class service to which we as a company aspire
- Solid IT skills and knowledge of all relevant software programs e.g. MS Office etc.
- The ability to cope well under pressure and come up with innovative solutions when issues arise
- Sufficient financial skills, to aid in the creation and managing of a budget
- Great organisational skills and the ability to delegate
- Deadline and results oriented
- Competent leader and communicator
- Minimum 3 years’ experience in a similar management position;
- A medical background is an advantage but not a pre-requisite
- Contact Centre exposure and experience in managing a 24/7, 365 days a year operation
- High proficiency in English
- Ideally proficient in one or more of the following languages: French, Arabic, Spanish, Portuguese
- Any Additional languages would be an advantage.
COMPANY BENEFITS
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Competitive salary with performance-based bonuses.
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Comprehensive health insurance coverage.
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Opportunities for professional development and training.
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Flexibility in work hours and the possibility of remote work options.
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A supportive and inclusive work environment.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you meet the criteria and are ready to take the next step in your career, we encourage you to apply now for this exciting opportunity!