Our client, a well-established accounting company based in Malta, is seeking a dedicated and experienced Assistant Manager – Technology & Data Enablement to join their dynamic team. The role will be responsible for overseeing the day-to-day IT operations, supporting business continuity, and strengthening succession planning within the department. This appointment will help mitigate key-person dependency risks by ensuring that critical operational knowledge and responsibilities are shared across the team rather than residing with a single individual, thereby improving the resilience and continuity of the function. This role is for an Assistant Manager - Technology & Data Enablement (This is a mix between IT Operations Team Lead/IT System Engineer).
DUTIES AND RESPONSIBILITIES
IT Operations & Team Leadership
-
Coordinate daily activities and priorities of the IT team.
-
Act as the main point of contact between the firm and external technology partners and service providers.
-
Ensure support requests are managed and resolved efficiently.
-
Maintain IT documentation, asset inventories, procedures, and operational records.
-
Support IT procurement, vendor management, and licence administration.
User Support & Workplace Technology
-
Coordinate the deployment, configuration, and lifecycle management of laptops and end-user devices.
-
Conduct IT induction sessions and onboarding activities for new joiners.
-
Manage software installations, updates, and endpoint configuration.
-
Coordinate hardware repairs, rebuilds, and device replacements.
-
Provide technical support and guidance to staff across all service lines.
Microsoft 365 Administration
-
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
-
Manage user accounts, permissions, group memberships, and access requests.
-
Support Microsoft Intune device enrolment and policy administration.
-
Assist with Microsoft Purview, information protection, document classification, and data governance initiatives.
-
Support adoption of Microsoft 365 and Power Platform technologies.
Governance, Risk & Compliance
-
Support the firm's compliance and regulatory obligations.
-
Coordinate evidence collection for audits, reviews, and compliance assessments.
-
Help maintain IT policies, standards, procedures, and control documentation.
-
Track remediation actions arising from audits, risk assessments, and security reviews.
-
Work with stakeholders to ensure technology controls remain effective and appropriately documented.
-
Support business continuity, disaster recovery, and operational resilience activities.
-
Coordinate periodic access reviews and user lifecycle processes.
-
Assist with information security awareness and governance initiatives.
Security & Service Management
-
Review security reports, vulnerability findings, and recommendations provided by the Managed Services Provider.
-
Coordinate remediation actions and internal follow-up activities.
-
Participate in incident management, escalation, and post-incident review activities.
-
Ensure security and operational issues are appropriately tracked and resolved.
-
Support ongoing improvements to the firm's security posture and technology governance framework.
Projects & Continuous Improvement
-
Assist with technology refresh programmes, data cleansing initiatives, and digital transformation projects.
-
Support implementation of new systems, processes, and automation solutions.
-
Identify opportunities to improve service delivery, operational efficiency, and user experience.
-
Provide technology guidance to business teams and project stakeholders
CANDIDATE PROFILE
-
4 years' experience in an IT Systems Administration, Infrastructure Support, IT Support, or similar role.
-
Experience coordinating technical teams, suppliers, or service providers.
-
Strong troubleshooting and organisational skills.
-
Excellent communication and stakeholder management abilities.
-
Experience working within regulated or compliance-focused environments is desirable.
Strong working knowledge of:
-
Microsoft 365 Administration
-
Microsoft Teams, SharePoint Online and OneDrive
-
Microsoft Intune
-
Microsoft Entra ID
-
Microsoft Purview
-
Windows 11 and Windows Server environments
-
Active Directory and Group Policy
-
Endpoint deployment and device lifecycle management
-
Power BI, Power Automate and Power Apps (desirable)
-
Basic networking concepts, including DNS, DHCP, VPNs, and wireless networking
-
IT asset management and software licensing
-
IT governance, cyber security best practices, and compliance frameworks
Personal attributes
-
Strong leadership and organisational skills.
-
Customer-focused with a service-oriented mindset.
-
Proactive and solutions-driven approach.
-
High attention to detail and documentation quality.
-
Ability to communicate effectively with both technical and non-technical stakeholders.
-
Strong sense of accountability, governance, and continuous improvement.
SALARY AND BENEFITS
-
€40,000 - €46,000 Gross Per Annum
-
Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272 for further information.