On behalf of our client, a reputable Insurance Company in Malta, GRS Recruitment is seeking a Claims Handler. The ideal candidate will be expected to provide customers with a professional and personal service, anticipate the customers’ requirements and be sensitive to their individual needs. Main daily duties will be to serve as the first point of contact for clients or businesses reporting and following up on insurance claims. The role combines claims handling with customer service and administrative support. If you are ready to take the next step in your insurance career, we encourage you to apply today.
MAIN DUTIES AND RESPONSIBILTIES
- Handling claims enquiries efficiently and professionally, providing excellent customer service
- Managing claims from initial notification through to resolution, ensuring all processes are followed correctly
- Analysing claim documentation and assessing validity and coverage in accordance with policy terms
- Maintaining accurate records of claim files and correspondence
- Working closely with internal departments and external stakeholders to facilitate claims processing
- Adhering to company policies and procedures, ensuring compliance at all times
- Identifying opportunities for process improvements and providing feedback to enhance service delivery
CANDIDATE PROFILE
- Qualified in insurance or possess other related qualifications
- Have a good understanding of marine, home, travel and other small to medium sized businesses
- Smart, have good interpersonal skills, be well organised and computer literate
- Have good communication skills
- Customer-oriented with a self-driven attitude and initiative
- Capable of working under minimum supervision
- IT proficient and fluent in written and spoken English and Maltese
- Previous work experience in the insurance sector and/or in a customer care environment will be considered an asset
COMPANY BENEFITS
- Competitive salary package. Comprehensive benefits package
- Opportunity for professional development and career growth
- Supportive and friendly working environment
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Sarah Miceli, sarah@grsrecruitment.com quoting the above job reference.