A service provider to the Financial Services sector supporting large and medium-sized enterprises, start-ups, small businesses, and technology innovators, are working with GRS to recruit a Client Relations Officer to join their Limassol based team. The successful candidate will have a minimum of 1 years of experience in complaint handling ideally within an investment firm. This would be a great career move in joining a company who strive to ensure a competitive advantage through a full suite of professional and progressive solutions. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for the Limassol based Client Relations Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Handling, investigating, and resolving client complaints within given timeframes through various channels including telephone and email.
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Collaborating with other departments in order to obtain relevant information for the complaints handling.
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Presenting detailed summaries of complaints to the Head of Department.
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Negotiating with clients to find suitable resolutions to complaints.
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Ensuring that all formal replies are provided accordingly depending on the task.
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Providing complaints-related reports as requested.
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Monitoring of social media and assisting to ensure the company’s reputation is being upheld with the highest standard.
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Ensuring tickets and data capturing is accurate and within deadlines.
CANDIDATE PROFILE
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1+ year experience in a similar role (preferably Forex).
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Business or Finance Background/ Degree would be an advantage.
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Computer Literacy and Excellent knowledge of Microsoft Office (Excel, Word).
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Fluent in English (Verbal and Written).
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Multiple languages - extremely desirable.
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Ability to handle large amount of data.
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Attention to details and ability to follow procedures.
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Previous experience as account managers, support agents, Back Office, Compliance, would be an advantage.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
