Our client is a leading provider of a premium Accounting and ERP Operating System designed specifically for the Cyprus business environment, leveraging AI technology to automate accounting data entry and reconciliations. The platform has been recognised in the International Chamber of Commerce Report on AI as an example of innovative AI technology. As their client base continues to grow, they are seeking a Client Success & Sales Specialist to join their team. This is a hands-on, client-facing role for a professional who combines strong customer service skills with commercial awareness and sales experience. The successful candidate will be responsible for supporting existing and prospective clients, demonstrating the platform’s capabilities, assisting with onboarding and implementation processes, and helping drive adoption and growth of the solution. This role offers the opportunity to work closely with clients, improve processes, collaborate with internal teams and contribute directly to the success of an innovative AI-powered business platform.
DUTIES AND RESPONSIBILITIES
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Manage relationships with prospective and existing clients, ensuring a high level of service and engagement.
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Present and demonstrate the accounting and ERP platform to potential clients.
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Support clients throughout onboarding, trial and implementation processes.
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Respond to client enquiries, troubleshoot issues and coordinate solutions with internal teams.
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Provide training sessions and guidance to users during system rollouts and ongoing usage.
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Identify client needs and recommend suitable solutions to improve platform adoption.
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Support sales activities, including lead follow-up, client communications and sales administration.
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Organise and participate in client engagement activities, demonstrations and promotional initiatives.
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Gather client feedback and collaborate with product and technical teams to enhance customer experience.
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Maintain accurate records and utilise data to monitor client engagement and opportunities.
CANDIDATE PROFILE
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Bachelor’s degree in systems/IT, Accounting, Marketing, Business Administration or a related field.
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Previous experience in client services, customer success, account management, software support or sales.
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Strong commercial awareness with the ability to identify opportunities and build client relationships.
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Experience in presenting products, solutions or services to clients is highly desirable.
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Knowledge of accounting principles is essential.
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Experience with accounting software, ERP systems or SaaS solutions would be considered an advantage.
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Excellent communication skills in English and Greek, both written and spoken.
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Strong proficiency in Microsoft Office, particularly Excel.
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Excellent organisational skills with the ability to manage multiple priorities.
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Professional presentation and confident client-facing approach.
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Strong problem-solving skills with the ability to use data and insights to support decision-making.
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Ability to work independently while collaborating effectively within a cross-functional team.
SALARY AND BENEFITS
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€21,600 - €24,000 Gross Per Annum
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
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Profit Participation Units – eligibility to share in division or project profits after the first year.
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Flexible working arrangements – hybrid model combining on-site (Limassol) and remote working, with flexible hours.
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Professional environment working alongside high-performing teams and industry leaders.
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High-impact role with direct contribution to solving business-critical challenges.
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Autonomy and ownership to develop processes and deliver results.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 736 for further information.