Commercial Manager

Manage all day-to-day operations within budgeted guidelines, to the highest standards and assure smooth functioning for the Commercial Department

Identify opportunities to expand the business, pursue and capture new business opportunities and develop growth strategies

Develop, recommend, advise the Management on any areas of improvement in processes and strategies

Overseeing projects from inception to completion, identifying and mitigating problems and addressing associated risks

Achieve the Financial Budget set by the Management by maximizing revenue, minimizing cost and increasing productivity

Develop and recommend long-term as well as short-term strategies and plans, pricing strategy, budget and forecast

Develops, implements, and manages the Division's invoicing as well as collection cycle, ensuring invoicing and collection days meet the company's targets and strategy

Creates, implements and reports on the yearly Commercial Area business plan, including operating budgets, marketing plans, customer service improvement programmes, staffing plans, etc.; and controls revenues, COGS, expenses, operating results and corrects to meet Commercial Area operational objectives

Ensure all tenant agreements are in place with business partners and are followed

Develop and manage a client incentive and retention scheme, allocating and verifying spending and maintaining sustainable and productive relationships with them

Assess the risks involved with new initiatives, ensure deadlines are met, and handle unexpected situations

Work with and build relationships with external suppliers to get the best reputation in the industry as well as make sure the operational team gets the service it needs to deliver the highest-quality and the biggest financial return

Represent the Business and/or the Employer at conferences, trade fairs and networking events; Effectively communicating the value proposition through proposals and presentations

Providing executive leadership across the Commercial Department ensuring that effective management and performance systems are in place

Conducts regular performance evaluations as well as staff meetings, fostering an environment with high morale, quality and stability through the development of standards and controls, systems, procedures, and regular evaluation

In collaboration with the Marketing Department to:

Develop and manage all marketing, advertising, PR strategy, industry best practises, communication, promotional staff, and activities; expand and develop marketing platforms by analysing which media platforms best advertise our brand, product, and services. Use a range of media (social media, press, publications, ratio, TV, etc.), organise photo shoots, produce videos to create and implement effective marketing communication campaigns

Conduct market research to determine market requirements for existing and future products

Analysis of customer research, current market conditions, and competitor information

Making high-level decisions about marketing strategies and implementing marketing plans and projects for new and existing products

Manage the productivity of the marketing plans and projects as well as monitor, review, and report on all marketing activity and results

Manage the design and creation of all marketing collateral for the company

Develops, implements, and maintains systems, processes that effectively provide all customers, tenants, and contractors with the highest level of professionalism as well as customer service

Maintains quality and delivery standards for operations

Responsible for compliance of laws, ordinances, rules and regulation

Collaborate with the CEO and CFO to ensure timely implementation of value for money activities and audit recommendations

BSc or Master’s degree in Business Management, or Hospitality with at least 8 years of relevant experience in similar operations

Knowledge of lease agreements and permits

Proven retail facilities management experience

Up to date with food and beverages trends and best practices

Ability to work as part of a team, manage personnel and meet financial targets

Multilingual ability. Excellent knowledge of both spoken and written forms of Greek and English is required

Excellent listening, negotiation, presentation, verbal and written communications skills

Capacity for multitasking, ability to prioritise projects, creativity, integrity and confidentiality

Guest-oriented and service-minded

Working knowledge of computer software programs (MS Office, restaurant management software, POS)