On behalf of our client, a service provider company based in Limassol, we are hiring a Complaints Officer. The successful candidate will have previous experience in handling complaints over the phone within the forex industry and fluency in the English language. If you are interested in joining a fast growing company with room for development, then please send us your CV for this Limassol based Complaints Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company
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Responsible for handling, investigating and resolving customers’ complaints within given time frames
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Obtaining necessary information/updates from other departments regarding the resolution of the complaints
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Presenting detailed summaries of complaints to the Head of the Department as well as to the Management
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Negotiating suitable resolutions to complaints with customers
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Ensuring that a written official reply is provided to the complainant on company’s decisions and findings
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Providing complaints-related reports as requested
CANDIDATE PROFILE
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Previous experience in handling Complaints in the Forex Industry is a must
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University or College Degree in any field (Degree in Law will be considered as an advantage)
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Fluency in English Language – Additional languages will be considered as an advantage
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Excellent judgment and detailed oriented
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Ability in delivering solutions quickly, efficiently and with accuracy
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Good communication and interpersonal skills
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Ability to work well under pressure
COMPANY BENEFITS
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Competitive compensation package
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A great working environment and the chance to build a successful career
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Fully covered Private Medical Insurance
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Employee referral bonuses
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Unlimited snacks, fruits and beverages
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
