Our client is an established and reputable organization, handling a diverse line of services and products. For their team in Limassol, we are currently seeking to recruit a Cruise Administrator. The successful candidate must be proficient in using cruise line reservations systems. If you enjoy working autonomously, are well organised and love communication, then this Cruise Administrator position might be the one for you!
MAIN DUTIES AND RESPONSIBILITIES
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Supporting and handling telephone enquiries efficiently and accurately.
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Meeting KPI’s in regard to service levels etc.
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Maximizing sales opportunities by upselling & cross-selling.
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Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.)
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Maintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be taken
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Acting as a brand ambassador by consistently delivering customer dialogue that personifies the brand values
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Maintaining accurate and comprehensive product information in order to deliver and generate sales
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Staying abreast of competitor activity and cruise industry, including other relevant information
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Assisting with group bookings when and if required
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All other duties as reasonably required by management
CANDIDATE PROFILE
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Travel industry experience is essential
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Cruise background/understanding is considered highly advantageous
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Strong experience with cruise line reservations systems and/or reservation systems is considered highly advantageous
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Fluency in English language at a professional level. Greek and/or Russian and/or other languages will be considered an advantage
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Superior customer service and communication skills
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Problem solving skills
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Adaptable and able to use initiative
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Multitasker
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Can do attitude
Working Hours: Monday, Tuesday, Thursday and Friday 8:00-13:00 & 14:30-17:30 and Wednesday until 8:00-13:30.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.
