Customer Care Executive

icon Limassol
icon Sales & Marketing
JOB DESCRIPTION

Ref#7736

 

A reputable provider of professional employment and compliance consultancy services are working with GRS to recruit a Customer Care Executive to join their well-established team in Limassol. The successful candidate must have an excellent level of English and be very customer service oriented. If you are looking for an opportunity to join an international company, we are looking forward to receiving your application for this Limassol based Customer Care Executive role.
MAIN DUTIES AND RESPONSIBILITIES
  • Responsible for the full lifecycle of our clients (the customer) working on temporary cross-border employment contracts.
  • Be the principal point of contact for all customer enquiries either by telephone or e-mail.
  • Manage the relationships and queries from contractors, end clients, agencies and authorities via email and telephone.
  • Ensure all communications from contractors receive a response within 24 hours of receipt and that all queries or issues are resolved ASAP. Escalating any pending issues and critical situations immediately.
  • Assist with invoicing and payment-related enquiries and tasks as and when required.
  • Collecting and verifying compliance-related documentation (KYC) and escalating and checking timesheets.
  • Liaising with local accountants for contractor registrations and de-registrations.
  • Liaising with local accountants for the administration and provision of payroll services as and when required.
  • Provide accurate data input to document management software.
  • Responsible for monitoring customer satisfaction levels and service delivery turnaround within set time frames.
  • Coordinate and liaise with internal departments, agency/client and external partners for any information required and reply accordingly.
  • Responsible for verifying all new sales and ensuring the simulation given to the contractor was correct and escalating any discrepancy to management.
  • Control and maintain records of documents whilst ensuring compliance and continuously monitor and chase up for documentation to ensure no statutory obligations are missed at all times and are in place within three months following receipt of the solution summary sales approvals whilst striving to have all basic compliance documents in place within one month of the sales approval.
  • Process timesheets/self-bills and raise invoices as and when required.
  • Process contractor payments.
  • Process contracts when required.
  • Manage the monthly review and follow-up of contractor extensions.
  • Send Welcome and compliance (KYC) emails the same day or the next working day following receipt of the solution summary and sales approval.
CANDIDATE PROFILE
  • Bachelor's degree or equivalent experience
  • Native or near-native level of English
  • Strong communication and interpersonal skills
  • Positive mindset
  • Proven knowledge and execution of successful development strategies
  • Focused and goal-oriented.
  • Computer literate - excellent use of all Microsoft Office applications
COMPANY BENEFITS
  • Competitive basic salary
  • Generous paid leave allowance
  • Professional growth opportunity
  • Monday to Friday with standard working hours, no shifts
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 
 
Job Summary
  • icon
    13 June 2024
  • icon
    Permanent
  • 7736
  • Kristina@grsrecruitment.com