We are seeking a highly motivated and customer-oriented individual to join the front line of our expanding customer care & support team. This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through our company’s portal. You will be the first point of contact for our customers, providing assistance with account-related requests, billing issues, and general inquiries.
MAIN DUTIES AND RESPONSIBILITIES
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Respond promptly and professionally to customer inquiries via all communication channels. (Skype, Live Chat, e-mail, Tickets etc)
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Address and resolve first-level support inquiries related to account management, billing, and general product usage.
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Review and escalate support tickets according to the Service Level Agreements (SLAs).
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Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process.
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Maintain detailed records of customer interactions, support tickets, and resolutions.
CANDIDATE PROFILE
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Candidate must possess at least a Diploma in any field
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Experience in Information Technology field will be considered a strong advantage
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Fluent in English both written and verbal
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Proficiency in Microsoft Office programs
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Great organisational skills
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Ability to effectively manage time, work tasks, and priorities information
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Ability to work independently and as part of a team
COMPANY BENEFITS
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13th Salary
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Annual Performance Bonus
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Half-day Off on your Birthday
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Opportunity for further education, professional development and certifications
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We operate a mid-shift which is from 12:00 - 20:00 which works as follows:
1. One person covering shift 12:00 - 20:00 for 1 week (Mon-Fri)
2. Rotation is among 2 people (for now), so means one person does this shift two weeks per month
b. Working Hours 8:30 to 17:00 (Monday to Friday), including a 30-minute break
c. Hybrid model for candidates residing in cities/regions other than Larnaca
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Saltyte, lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.