A financial service company in the SME corporate lending space providing flexible and tailored lending solutions that help business owners achieve their goals, are working with GRS to recruit a Customer Onboarding Officer for their newly established Cyprus office. The successful candidate will have a minimum of 2 years of experience in a similar role. This is an excellent opportunity to join a highly successful UK based business as they grow their EU operation. If you have the necessary skills and experience, then we look forward to receiving your CV for this Larnaca based Customer Onboarding Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Facilitate the onboarding process for new customers, ensuring all required documentation is collected and verified.
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Coordinate with internal teams to ensure a seamless transition from the onboarding stage to active customer status.
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Provide exceptional customer service and support during the onboarding process.
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Review underwriting files received from brokers to ensure they meet our credit risk criteria.
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Identify and resolve any discrepancies or missing information in the underwriting files.
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Work closely with the credit risk team to address any issues and ensure files are in compliance with company policies.
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Ensure all customer onboarding activities comply with regulatory requirements and company policies.
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Maintain accurate and up-to-date records of all customer interactions and documentation.
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Assist in the development and implementation of onboarding policies and procedures.
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Act as a liaison between brokers, customers, and internal teams to facilitate effective communication and collaboration.
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Provide regular updates to stakeholders on the status of onboarding activities.
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Address any customer concerns or inquiries in a timely and professional manner.
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Identify opportunities to streamline and improve the onboarding process.
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Participate in training and development programs to stay current with industry trends and best practices.
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Contribute to the development of tools and resources to enhance the customer onboarding experience.
CANDIDATE PROFILE
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Bachelor’s degree in finance, business administration, or a related field.
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2+ years of experience in customer onboarding, credit risk management, or a related role, preferably within the financial services industry.
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Strong understanding of credit risk criteria and underwriting processes.
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Excellent attention to detail and analytical skills.
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Strong communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Proficiency in Microsoft Office Suite and CRM software.
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Familiarity with regulatory requirements and compliance in the financial services industry is a plus.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.