On behalf of our Client, a well-established e-commerce organization, GRS is seeking to recruit a Customer Service Advisor in Limassol. The successful candidate will have at least 2 years of relevant experience. This is an excellent opportunity to be part of an enthusiastic and expanding team. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this Customer Service Advisor position based in Limassol.
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Respond to customer queries in a timely and accurate way, via phone, email or chat
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Provide up-selling, cross-selling and account retention services as needed
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Promote new offers and services to customers
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Identify customers' needs and help customers use specific features
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Monitor customer complaints on social media and reach out to provide assistance
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Share feature requests and effective workarounds with team members
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Inform customers about new features and functionalities
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Go the “extra mile” to meet targets
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Ensure any customer issues are resolved quickly
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Respect customers' scarce time and provide clear and direct clarifications to their queries
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Able to handle multiple screens and get information from various sources quickly
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Have a strong relationship with the sales team in order to identify opportunities for growth within each account, to reduce churn and drive revenue
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Multitasking and critical thinking are required in order to prioritise and handle both incoming and outgoing contact
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Strong understanding of customer expectations with a focus on quality driven support
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Be a great team player and continuously work to achieve team targets
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CANDIDATE PROFILE
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Proven experience in customer service roles
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Experience in a sales advisor role will be considered as an advantage
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Familiarity with e-commerce industry is a plus
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Greek language as a native and fluency in English is mandatory
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Experience using help desk software and remote support tools
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Understanding of how CRM systems work
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Back office experience
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Adaptability in new projects and assignments
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Excellent communication and problem-solving skills
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Multi-tasking abilities
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Patience when handling tough cases
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Able to balance a customer-oriented and a results-driven approach
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Patient and comfortable dealing with complaints
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Professionalism and outgoing personality
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Great interpersonal skills
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Outstanding organisational abilities
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.