An exciting opportunity has arisen for a Customer Service Officer to join a dynamic team based in Limassol. Our client is an international supplier of marine lubricants, serving a global customer base. In this role, you will support international clients, primarily across Germany and Northern Europe, managing the full order lifecycle from processing to delivery. You will play a key role in ensuring exceptional customer service, maintaining strong client relationships, and driving operational excellence throughout all interactions.
DUTIES AND RESPONSIBILITIES
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Attend to general inquiries regarding product availability, pricing, delivery surcharges and lead time
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Partner with Sales team to understand and execute pricing and supply terms for each account
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Manage the order-to-delivery process to ensure smooth completion, including coordination with Sales and Supply Chain team
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Order follow-up activities, including submission of delivery notes for invoicing and outstanding payment monitoring
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Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts
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Investigates and solves customer’s problems
CANDIDATE PROFILE
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Degree or Diploma holder in Marketing/Supply Chain/Business Studies
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3 years of previous working experience in the Marine Industry is advantageous, but not mandatory
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Fluent in English, written and spoken. Fluency in any other language, such as Danish, Dutch, German, Polish will be considered a plus.
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Able to handle full cycle of order fulfilment and order management
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Possesses Resilience and Perseverance to manage the multiple pressures of this highly demanding profession
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Agile, Resourceful, Proactive, Good Communicator
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Excellent both as Team Player as well as an Independent Player
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Proficient in English, both written and spoken
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Flexible to travel to Germany every 2 months.
COMPANY BENEFITS
- Discretionary bonus based on performance
- Hybrid Work Model (3 office, 2 home)
- 23 days annual leave and they are increased based on tenure.
- Latest iPhone model is provided as a work phone
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 729 for further information.