Customer Services Officer

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#4763

 

GRS Recruitment are working with a fast paced and growing Financial Technology Company who are searching for Customer Service Officers to join their expanding team in Limassol. The successful candidate must be fluent in English and either German, Polish or the Italian language, this includes both verbal and written. This role will require you to work rotational shifts and you will have the opportunity to earning commission on top of their basic salary.  If this sounds like the position for you, please reach out to Hayley Buckle at GRS Recruitment today for more information. 
 
MAIN DUTIES AND RESPONSIBILITIES
  • Assisting clients worldwide through live support chat
  • Assisting with the opening of client accounts, amending existing accounts, maintaining client records, and liaising with appropriate departments
  • Supporting clients with technical and troubleshooting issues
  • Dealing with complaints of a varying nature promptly and effectively
  • Providing support and troubleshooting on Meta Trader Platforms
  • Liaising with all departments to resolve issues
  • Liaising with the Compliance Officer regarding complaints and approval of accounts
  • Providing relevant information to clients regarding documents and materials for becoming a client
  • Following up on missing/incorrect documentation.
  • Onboarding new clients, according to the KYC procedures and protocols established by the Compliance Department
  • Creating internal reports on deposits/withdrawals, etc.
  • Maintain accurate client records (KYC, Questionnaire)
  • Efficient reconciliation of customer transactions, deposits and withdrawals
  • Coordinating with the dealing desk with regard to suspicious client trading activity
  • Liaising with the sales team to arrange for the timely receipt of client documentation
  • Forward financial matters and requests to the Accounting Department
  • Liaise with the Head of the Back office for any queried issues
  • AML Review of documents - Request, review, and validate several AML documents including but not limited to Source of Funds (SOF) that may be needed from time to time, always in accordance with the relevant legal framework and the supervision of the AMLCO and the Compliance Department
CANDIDATE PROFILE
  • Fluency in the German, Polish or Italian is mandatory (both verbal and written)
  • Excellent knowledge of the English language is mandatory (both verbal and written)
  • If required to be able to do shifts
  • CYSEC certificate would be considered a plus
  • Previous experience in similar position is a must, for customer support and/or back office
  • Excellent spoken and written communication skills
  • Outstanding customer service skills
  • Strong Multitasking and time management skills
  • Ability to work efficiently under pressure and problem-solving aptitude
  • Excellent use of Microsoft Office applications
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
  • icon
    23 January 2023
  • icon
    Permanent
  • 4763
  • hayley@grsrecruitment.com
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