A long-standing Software Solutions company with offices in Nicosia is working in partnership with GRS to hire a Customer Success Specialist to join their team. You will enjoy a fulfilling career path with ample opportunities for professional development. As you engage in innovative projects with large international clients, you shall be actively impacting their success and make a difference with win-win outcomes on a growth trajectory. Beyond work, you will enjoy a friendly and forward-thinking environment. If this role sounds interesting to you GRS looks forward to hearing from you soon.
MAIN DUTIES AND RESPONSIBILITIES
-
Customer onboarding and training, ensuring they understand how to use our software and get the expected value
-
Communicate and engage with customers to understand their needs and requirements
-
Service Desk incident tracking and coordinating with technical team for fast and high-quality resolutions
-
Monitor the usage and performance of our solutions by our customers and proactively identify issues or areas of improvement
-
Continuous personal development, expanding skills and knowledge
CANDIDATE PROFILE
-
Technology or Business-related degree
-
Up to 2 years of previous working experience in a similar role
-
Familiar with SaaS and Cloud Technology concepts
-
Data Analysis & Reporting
-
Excellent use of MS Excel/Google Sheets
-
Knowledge of BI tools (Tableau, Google Looker, PowerBI, etc) will be consider a major plus
-
Help Desk Systems familiar (Jira ServiceDesk, ZenDesk, etc)
-
CRM systems awareness
-
Basic SQL or database querying
-
Customer Centric Approach
-
Initiative & Drive
-
Analytical Skills
-
Active Listening
-
Organisation & Time Management
-
Adaptability
-
Self-driven
-
Team Player
-
Excellent Communication skills in Greek and English
-
Ambitious - passion for success
COMPANY BENEFITS
-
Attractive remuneration package including bonus
-
Flexible working hours and Friday afternoon off
-
Medical Insurance after probation
-
Provident Fund after probation
-
Gym Allowance
-
4-day week during summer months
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikdou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
