A Forex company with offices in Cyprus, Egypt, Nigeria, India, and Vietnam is working in partnership with GRS Recruitment to hire a Customer Support and Backoffice Assistant for their Nicosia based team. The successful candidate will have strong background in customer service and particularly within the Forex industry, as well as a good understanding of back-office operations. If you are highly organized, with excellent communication skills and thrive in a fast-paced environment, GRS would love to hear from you for this Nicosia-based role.
MAIN DUTIES AND RESPONSIBILITIES
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Responding to client queries through various channels: helpdesk tickets, email, and live chat.
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Managing the collection and approval of KYC (Know Your Customer) documents.
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Assisting with client deposits and withdrawals to ensure they are processed efficiently.
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Assigning clients to relevant departments for faster support.
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Offering general assistance to ensure the smooth operation of both the Back Office and Support Departments.
CANDIDATE PROFILE
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At least a year of experience in similar roles within the Forex industry
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Native or fluent English speaker, with excellent verbal and written communications skills. Fluency in Italian or Spanish will be considered an advantage.
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Computer literacy
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Strong organizational skills
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342720 for further information.