GRS are working with an internationally established Forex broker, who are seeking to recruit a Customer Support representative to join their growing team at their Nicosia operation. If you have experience in a similar position and are fluent in either Spanish or Italian and able to work on a shift rotation, GRS look forward to seeing your CV today for this Customer Support position.
MAIN DUTIES AND RESPONSIBILITIES
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Effectively handle new and existing client base and customer support via chat, email and phone
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Resolve any issues by clarifying the customer’s requests
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Excellent customer service and complaints handling
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Servicing applicants by providing product and service information and resolving problems through our customer support platform.
CANDIDATE PROFILE
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Passion for solving customer issues in a fast-paced environment
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Advanced proficiency in written and spoken English and either Spanish or Italian
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Structured and process-oriented
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Ability to learn new technologies quickly
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Multitask and work independently
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Experience working with Zendesk or similar ticket management tool
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Ability to work in shifts
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.