GRS Recruitment is working in partnership with a growing firm based in Larnaca who are searching for a highly skilled Customer Support & Onboarding KYC Specialist to join their dynamic team. If this sounds like a combination role you have been looking for, then an attractive remuneration package will be offered for this Larnaca based ‘Customer Support & Onboarding KYC Specialist’ role.
MAIN DUTIES AND RESPONSIBILITIES
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Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence
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Excellent customer service and complaints handling experience
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Resolve any issues by clarifying the customer’s requests
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Servicing applicants by providing product and service information and resolving problems through our customer support platform.
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Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants
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Effectively handle new and existing client base and customer support via chat, email and social media channels
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Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file
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Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm’s investors are based
CANDIDATE PROFILE
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Previous experience in onboarding customers of a technology platform
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Advanced proficiency in written and spoken English
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Anti-Money laundering previous experience
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Ability to learn new technologies quickly
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Able to multitask and work independently
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Crypto experience will be considered an advantage.
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Passion for solving customer issues in a fast-paced environment
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Experience working with Zendesk or similar ticket management tool
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Ability to communicate with customers to solve any questions.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.
