Our client is a well-established and regulated Forex company with over 10 years of presence and success in the financial services sector and are looking to recruit a Customer Support Officer in Nicosia. The company are headquartered in Nicosia, and are known for its long-term stability, and commitment to delivering a high standard of service to its global clientele. This is a full-time, on-site position based in Nicosia, operating on a rotational shift schedule, with shifts running up to 8:00 p.m. at the latest. If you're a proactive professional, we encourage you to apply today. To apply for this position, please email your CV to Alex Evangelides,
alex@grsrecruitment.com
MAIN DUTIES & RESPONSIBILITIES
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Provide high-quality support to clients via live chat, email, and telephone in a timely and professional manner.
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Assist clients with account opening, deposits/withdrawals, platform navigation, and general inquiries.
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Ensure a positive customer experience by delivering prompt, courteous, and accurate assistance.
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Collaborate closely with other departments (Back Office, Compliance, Dealing, Marketing) to ensure smooth client service and issue resolution.
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Maintain up-to-date knowledge of the company’s products, trading platforms, and internal procedures.
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Identify and escalate complex client issues to the relevant department when necessary.
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Ensure that communication with clients is always compliant with company policies and regulatory standards.
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Contribute to the overall efficiency and reputation of the customer support team.
CANDIDATE REQUIREMENTS
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University degree in Business, Finance, or a related field will be considered an advantage.
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Previous experience in Customer Support within the Forex or Financial Services industry will be regarded as a strong asset.
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Excellent command of the English language (both written and verbal); knowledge of Greek or other languages will be considered a plus.
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Strong communication skills with a client-focused mindset.
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Ability to multitask, prioritize, and work effectively under pressure.
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Team player with a positive attitude and professional approach.
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Computer literate, with good knowledge of MS Office; familiarity with trading platforms (MT4/MT5) or CRM systems will be an advantage.
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Flexibility to work on a rotational shift schedule (latest shift until 8:00 p.m.).
COMPANY BENEFITS
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13th salary
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Provident fund
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Training provided
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Growth opportunities
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 721 for further information.
