GRS Recruitment is working on behalf of a regulated investment firm based in Limassol, Cyprus, who is currently seeking a Customer Support Representative to join their team. This is an exciting opportunity to become part of a fast-growing financial services company offering an innovative online trading platform with a client-first approach and a strong reputation for compliance and performance.
MAIN DUTIES AND RESPONSIBILITIES
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Serve as the first point of contact for customer inquiries via phone, email, and chat.
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Provide clear, accurate information on company products, services, policies, and procedures.
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Handle client onboarding, including KYC documentation and verification.
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Resolve client issues efficiently and professionally, escalating when required.
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Maintain comprehensive and accurate records of customer interactions in internal CRM systems.
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Update FAQs and knowledge bases as needed.
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Communicate client feedback to internal teams to support product and service improvements.
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Stay up to date with product features, trading tools, and regulatory policies.
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Foster positive and long-term customer relationships to enhance satisfaction and retention.
CANDIDATE PROFILE
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Bachelor’s degree in a relevant field.
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Minimum 1 year of customer support or financial services experience.
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Strong verbal and written communication skills in Greek and English (fluency required).
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Additional European language skills will be considered an advantage.
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Strong computer literacy and comfort with CRM or support systems.
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Flexibility to work on public holidays (additional pay provided).
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Monday to Friday 09:00 – 18:00.
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Onsite role in a modern, professional office environment.
COMPANY BENEFIT
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A dynamic and collaborative workplace culture.
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Exposure to an innovative investment platform and international markets.
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A competitive salary package, depending on experience.
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Career growth within a regulated and rapidly expanding organsation.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
