GRS Recruitment are working in close partnership with a growing and Global Forex Brand who are searching for a Customer Service Officer who can converse fluently in the Dutch language to join this exciting company. This company has been in operation for over 10 years and has grown into a diverse Group of Companies, serving clients from 100 countries. If this sounds like the opportunity you have been looking for reach out to Hayley Buckle at GRS Recruitment today for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Assist clients worldwide through live support
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Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
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Demonstrate impeccable telephone etiquette and management
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Handle back office queries
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Support clients with technical and troubleshooting issues
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Report to the management
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Deal with all departments to resolve issues
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Provide support and troubleshooting
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Liaise with the Compliance Officer regarding complaints and approval of accounts
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Provide all relevant information to clients regarding documents and materials for becoming a client
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Handling client inquiries appropriately and ensuring that high level service is provided
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Promoting available products and services to clients
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Developing and maintaining excellent relationships with prospective and existing clients
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Contributing to team effort by achieving targeted results
CANDIDATE PROFILE
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Educated to Degree or the equivalent in Business Studies or any other related field
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Native Dutch and excellent knowledge of English language is a must
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Excellent spoken and written communication skills
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Ability to work efficiently under pressure
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Excellent computer skills (Microsoft Excel and Word)
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Ability to work rotational shifts from 09:00 to 18:00 and 10:00 to 19:00, Monday to Friday, with flexibility to cover until 21:00 if needed in the future
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, Hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.