GRS Recruitment is excited to announce an excellent opportunity for a Permanent English Speaking Customer Support Representative (Rotating Shifts) to join a vibrant gaming company based in Limassol. Our client, a well-established private company with a dedicated team of 66-250 employees, is looking for a dynamic individual who thrives in customer support and has a passion for gaming.
DUTIES AND RESPONSIBILITIES
- Effectively communicating with customers in their designated language.
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a “Safer Gaming” philosophy.
- Staying UpToDate on rules, processes, and licencing needs.
- Contributing to collective effort by achieving necessary results
- Go above and beyond when engaging customers
- Taking part in the Onboarding Programs.
CANDIDATE PROFILE
- English fluency
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are ready to take the next step in your career and join a leading company in the gaming industry, we encourage you to apply today!