On behalf of our client, a successful service provider company based in Limassol, we are hiring French VIP Account Representative. The successful candidate will have a native level of French and at least 6 months previous hands-on experience in Customer Service and/or Account Management in the online sector. If you are interested in joining a friendly and professional team, then this is the job for you! We look forward to receiving your CV for this Limassol based French VIP Account Representative.
MAIN DUTIES AND RESPONSIBILITIES
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Build strong relationships with valuable customers and provide superb service tailored to them.
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As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.
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Handle customers’ day to day queries and complaints, via phone, chat, and emails, including out of hours, when necessary, to provide the VIP with personal and ‘competition beating’ service.
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Ensure that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
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Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
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Working towards the VIP team targets
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Contribute new ideas on how to improve the existing VIP processes and how to adapt or optimize our business targets
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Constantly working on improving your product knowledge in order to be able to communicate all industry updates to our VIP clients
CANDIDATE PROFILE
- 6 months previous hands-on experience in Customer Service and/or Account Management in the online sector e.g., Fin-Tech, Gaming, Online Marketing/Media
- Native French & English speaker, both verbal and written
- Good knowledge of Microsoft Excel
- Very personable, sociable and enjoy talking to people from all walks of life
- Great organisation, relationship building, planning and prioritisation skills, with strong attention to detail
- Analytical mind and ability to manage promotional risk
- Self-starter with a positive, can-do attitude and good problem-solving skills
- Commitment to provide world-class service to valuable customers
- Available to work shifts & weekends
- Able to travel abroad whenever is needed to host event and to meet VIP customers
COMPANY BENEFITS
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Breakfast items daily
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Free Lunch 3 times/week
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Work from Home plan
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Group Medical Plan
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Flexible Working Hours
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Personal Development allowance
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Annual Bonus based on Performance.
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Free Transportation
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Friday Drinks
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Quarterly Group events
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Relocation allowance to Cyprus
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.