A leading Back Office Services Provider is looking for a Front Desk Representative/Call Centre Agent to join their team in Malta. The main responsibilities within this role is to provide customers with an efficient, prompt, and personalized service, in order to deliver a unique experience and support our client’s business goals. This role is both a face-to-face front desk service and a Call Centre Agent on a roster and rotation basis as per business requirements. If you feel you are looking to join a leading firm which offers excellent career prospects, GRS look forward to receiving your CV for this Malta based Front Desk Representative/Call Centre Agent role.
MAIN DUTIES AND RESPONSIBILITIES
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Handle customer’s queries and requests, mainly via face to face contact in the site location provided by the Company
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Handle incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ enquiries and requests
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Resolve customer queries and complaints to ensure customer satisfaction and process all queries in a timely, accurate and courteous manner
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Complete all related documentation and data entry to a high standard and within the set time parameters to ensure an effective and efficient customer service
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Able to manage any cash or credit transactions presented at any site location including end of day reconciliations
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Creatively looks for options, possibilities, and choice for customers
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Ensure that the provision of excellent customer service levels is maintained and exceeded
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Ensure that there is adherence to the quality parameters, procedures and policies established by the Company
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Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels
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Be responsible to develop and maintain a good working knowledge of the Company’s products, services and system(s)
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comply with all the Company’s client’s business processes, policies and legislation requirements
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Handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties
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Engage in any other project or duty which the Company might assign from time to time.
CANDIDATE PROFILE
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Good command of written and spoken English and Maltese
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Excellent communication skills
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Works well under pressure to achieve targets
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Ability to multi skill and work with multiple channels and/or projects
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Enjoys dealing with customers face to face
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Extremely patient in dealing with difficult customers and challenges
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A clean and smart appearance
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Previous experience in Customer Care is advantageous
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Ability to solve and handle customer's complaints (complaints handling)
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A good understanding of computer skills
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.comquoting the above job reference or call
+356 2778 0664 for further information.