Our client, one of the leaders in the Hospitality & Leisure sector in Malta, is looking for a Front Office Agent to join their dynamic events team in Malta. Our client is well-established in the hospitality sector with its own branded Hotels and Spas, as well as a variety of established restaurants. The ideal candidate will be passionate about delivering high-quality service and possess customer service mindset. If you feel you have the necessary skills and experience, GRS looks forward to receiving your CV for this Malta-based Front Office agent role.
MAIN DUTIES AND RESPONSIBILITIES
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The Front Office Agent is responsible for checking-in and checking out guests at the hotel.
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Manage online, telephone and in-person room reservations.
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Respond to guests’ issues and complaints in a friendly manner.
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Promote all Hotel Sales and in-house facilities.
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Provide good filing system, accurate end of shift hand over.
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Organize desk and front office reception area.
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Ensure that all reservations and cancellations are processed efficiently.
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Report any maintenance, breakage, or cleanliness problems to the relevant manager.
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To administer the general petty cash system and float in an accurate manner.
CANDIDATE PROFILE
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Previous experience working as a receptionist in a hotel / busy environment considered to be advantageous.
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Verbal and written communications skills in English and any other European Language, preferably German, French or Polish.
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Good time management.
COMPANY BENEFITS
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Exciting opportunities for learning and development.
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Clear pathway to achieve significant professional advancement.
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Enjoyable and welcoming work environment.
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Friendly and supportive team atmosphere.
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Competitive salary package.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Anais Vincke at the following email address
anais@grsrecruitment.com quoting the above job reference or call
+356 21680800 for further information.