Our esteemed client, within the Hospitality sector, is seeking a dedicated and professional Front Office Receptionist to join their team in Limassol. This role offers an exciting opportunity to be the first point of contact in a dynamic and forward-thinking organisation, where your hospitality and organisational skills will be valued. The ideal candidate will attend to guests’ needs in an efficient and professional manner performing all front desk duties as per standards of operation set. Handle all sales calls & provide accurate details to potential clients. If you are enthusiastic about securing a front-line position within a respected organisation and meet the criteria above, we encourage you to apply today.
MAIN DUTIES AND RESPONSIBILITIES
- Interact in a courteous and professional manner with all guests and work colleagues.
- Ensure correct database entry and routine follow up for all sales enquiries.
- Responsible for arranging customer meetings with staff and minute taking during meetings.
- Provide guests with refreshments when required.
- Follow and implement check-in/check-out procedures in an efficient and professional manner.
- Answer phone calls promptly, clearly and professionally conveying always a smile and use the appropriate phrase.
- Communicate with guests and asks questions about the quality of their stay whilst listening to their responses and identifying what remedial action may be taken in cases of complaint-handling.
- Ensure all duty shift checklists are continuously followed and proper guidance is given to work colleagues.
- Process applications, issuing and administer necessary records and documentation.
- Maintain the security of information related to customers and personnel.
- Maintain the database and all standards documentation.
- Maintain petty-cash accounts and reconcile cash and cheque/credit payments.
- Implement all general office procedures for the front desk such as filing, photocopying and telephone enquiries in order to maintain a clean and organized working environment.
- Monitor stationery stocks and office equipment and update re-order levels as and when required.
- Compile all guest questionnaires, review and update accordingly to present to the General Manager for follow-up.
- Comply with the regulations regarding dress and expected behavior, reflecting consistently the organisation’s brand standards whilst offering a personalized service to all internal and external customers.
- Be fully conversant with and be aware of health and safety, security and fire regulations.
- Carry out all other duties as may reasonably be required from time to time.
CANDIDATE PROFILE
- Experience in Front of House/Receptionist roles, ideally within Hospitality or Travel sectors.
- Fluent in English; additional languages are a plus.
- Excellent communication and interpersonal skills.
- Well-presented with a professional manner.
- Organised, reliable, and able to multitask effectively.
- Good knowledge of office software and communication tools.
COMPANY BENEFITS
- Competitive salary package.
- Friendly and supportive work environment.
- Career development and growth opportunities.
- Modern office facilities in Limassol.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.